Order processing:

Orders placed through this online store are processed once payment is confirmed. Processing usually takes place on business days. Orders placed on weekends or holidays will be processed on the next business day.

We reserve the right to delay processing in exceptional cases, such as peak demand, technical issues, payment verification, or temporary stock shortages.

Delivery times:

Delivery times are estimates and may vary depending on product availability, the shipping method selected, the carrier's logistics, and the destination within the European Union.

Generally, deliveries are made within an estimated timeframe that may extend up to a maximum of 8 business days, without this constituting a firm commitment or a guarantee of delivery on a specific date.

Shipping costs:

Shipping costs are clearly displayed during the checkout process, before order confirmation. These may vary depending on the destination, order weight, or special promotions.

In certain cases, free shipping may be offered under specific conditions, which will be expressly indicated in the store.

Delivery issues:

In case of delays, errors in the address provided by the customer, absence at the address or incidents attributable to the carrier, the order may suffer additional delays.

If the order arrives damaged or incorrect, the customer must report it within a reasonable time after receipt in order to properly manage the issue.